Postage & Handling Information
How is my parcel sent?
All items are sent via Australia Post (within Australia). At checkout, you will be given the option to choose either Standard Postage or Express Postage – both options are tracked. This price includes the packaging of your Millie and Boo products, post box and tracking.
Does my parcel come with tracking?
Yes. Once your package has been scanned into Australia Post, you will receive a confirmation email which will include your tracking information (Australian customers only). Millie and Boo will not be held responsible for any lost items, once handed over to Australia Post. It is your responsibility to check the tracking information sent. If you have any questions in regards to the tracking of your parcel, please call Australia Post on 1800 101 318 or contact them via the my post website.
If your parcel is returned to us as it has not been collected from an Australia Post depot/mail centre within the time frame detailed by Australia Post, it is YOUR responsibility as a customer to pay for the parcel to be resent. We are not held responsible for parcels that are not collected.
Does my order need to have correct details in regards to my postage address?
Of course! If you do not provide your correct address on your Paypal information and a parcel is returned to us, we will have to charge you to resend your item. Please make sure that your postal information is correct to avoid waiting longer periods and paying extra postage. It is the customers responsibility to make sure that the address section is filled out correctly. We will address your parcel AS WE SEE IT WRITTEN.
What are our processing/handling times?
Please allow 5-7 working days (excluding weekends and public holidays) for your order to be processed, packed and posted. Some items may stipulate specific time frames, as they may be ready made. However, most items are made to order, so depending on current workloads your order may be posted sooner than the time stipulated above. We will not be held responsible for the time it takes Australia Post to deliver your package (2-20 days as per the Australia Post website via the standard service). Once your parcel is posted, it is out of our control. If you choose the Express Postage option, this DOES NOT speed up the processing/handling time. This is purely the service that is offered by Australia Post in regards to the actual postage of your item.